※ The room is arranged by booking order. We do not accept requests for specific floors or a room with view.

※ The photos on the website are for reference as not every room is equipped with a balcony view. The room type is based on onsite arrangement.

※ Due to limited availability, online booking is available only for the luxury double room and Chinese Zen room for 4. Please call to book other room types.

Definition of Weekdays and Holiday

l   Holiday: Saturdays, National Holidays, long weekends, summer and winter vacation

l   Weekdays: Sunday to Friday

l   Veterans, professional soldiers, public servant and teachers can have 10% discount with valid certification. One certificate for discount per room. The price listed is after discount.

l   All discounts are valid only for personal reservation; reservations through travel agencies or tour companies are not eligible for discounts.

l   Bookings from travel agencies or tour companies are accepted by fax; online bookings with credit card payment cannot be made under the name of the travel agency or tour company.

※ Honorable Certificate of the Special First Army can enjoy the same discount as professional soldiers.

※ Amenities: All rooms are equipped with disposable personal amenities, including toothpaste, toothbrush, bathing towel, towel, face-cloth, shampoo, shower gel, soap, shower cap, comb, razor, paper slipper, bottled water, tea bag and coffee. If you bring your own amentities, you can enjoy a 30% discount on weekdays and 10% discount on holidays.

※ Reservations are open on the 1st day 3 months in advance. For example, you can book a room in July from 8:30 AM April 1.

※ In case of typhoon, earthquake or force majeure that causes failure to arrive (based on the notice of Nantou County Government), please call us to arrange an extension booking.

 

※ Deposit Refund Policy

  1. Refund 100% deposit if 14 days notice in advance.
  2. Refund 70% deposit if 10-13 days notice in advance.
  3. Refund 50% deposit if 7-9 days notice in advance.
  4. Refund 40% deposit if 4-6 days notice in advance.
  5. Refund 30% deposit if 2-3 days notice in advance.
  6. Refund 20% deposit if 1 day notice in advance.
  7. Deposits will not be refunded if notice is given on the date of check-in or if no show.

※ The deposit will be refunded via ATM transfer or wire transfer (this applies to online bookings as well) after deducting a NT$30-50 bank fee . We cannot arrange credit card refunds.

※ Notice for Change of Date

  1. To change your date of stay, please call us 7 days (including) prior to your original reserved date, and you can postpone the reservation 6 months at most. You can change the date twice at most. No refund is applied for extended stays. If you fail to reserve room or check in within the extension period, your booking is considered a canceled reservation without refund.
  2. We do not accept postponement of your stay on the date of the reserved date.

※ We apologize if our hotline is busy. If all lines are busy, please hold on and we will answer as soon as possible. We can also serve you on WeChat, LINE or SKYPE to improve our service.




※ Please collect your tickets upon check-in.

※ The room is arranged by booking order. We do not accept requests for specific floors or a room with view.

※ The photos on the website are for reference as not every room is equipped with a balcony view. The room type is based on onsite arrangement.

※ Check-in: After 15:00/ Check-out: Before 11:00,NT$500/H will be charged for late check out.

※ Cleaning fee NT$500 will be charged if check-out after check-in for one hour; half-day fee will be charged for 4-hour stays and full fee for more than 8-hour stays.

※ The entire hall is a non-smoking area. Please do not smoke in the room to avoid triggering the fire system.

※ Do not use any electric appliances or gas not equipped with the room to prevent danger.

※ If there is any damage or lost equipment from the room, please compensate based on market price.

※ To maintain a good and clean hotel quality, pets are not allowed in the hall.

※ As the hall is located at a high altitude location with cool weather all year around, we don’t have air-conditioners in the hall.

※ Each room can accomodate one extra person at NT$500/night, including breakfast and ticket to Green Green Grassland and Small Swiss Garden. Children under 115cm can be free of charge.

※ For additional bedding (NT$500/mattress), please call in advance. One additional bed for each room at most. Additional bedding is available on a first-come first-serve basis. This service is available only for rooms for more than 4.

※ To maintain a quiet living environment and quality, the public area (including game room, gym and balcony) is closed after 9pm.

※ All rooms come with free breakfast, a ticket to Small Swiss Garden and Green Green Grassland.

※”Lunch and Dinner not included” There are Chinese/Western restaurants served with meals and afternoon tea. The Yunnan style cuisine is delicious and free of 10% service fee. You can enjoy any meal based on your schedule.

※ Amenities: All rooms are equipped with disposable personal amenities, including toothpaste, toothbrush, bathing towel, towel, face-cloth, shampoo, shower gel, soap, shower cap, comb, razor, paper slipper, bottled water, tea bag and coffee. If you bring your own amentities, you can enjoy a 30% discount on weekdays and 10% discount on holidays.

※ We apologize if our hotline is busy. If all lines are busy, please hold on and we will answer as soon as possible. We can also serve you on WeChat, LINE or SKYPE to improve our service.